How to manage Facebook page moderators and pay fair commission

Moderators are the sales team of an f-commerce business. A good system keeps them accountable without micromanaging.

Give each moderator their own login

Shared passwords hide who did what. In ekomeye every moderator logs in separately, every order is stamped with their name, and they only see their own orders.

Log every inquiry as a lead

Inbox messages that do not turn into orders are invisible in most shops. Logging them as leads shows each moderator's conversion rate and makes follow-ups easy.

Standardise replies

Quick replies keep price, delivery charge and policy answers consistent, and they can include the customer's name, order number and COD amount automatically.

Pay commission on delivered orders

Paying on confirmed orders rewards quantity over quality. Paying on delivered orders rewards careful confirmation. Set a per-order commission in Team; the Moderator report calculates what each person earned and lets you record the payout.

Review the scoreboard weekly

Look at leads, orders, delivery rate and returns per moderator. Coach the people with high returns, not the ones with low volume.