Create an order

1. Click New order. Type the phone number first — ekomeye fills in the name and address of returning customers and shows their delivery history (red = risky).
2. Choose the channel (Facebook, WhatsApp…) and the courier.
3. Add items: pick a product (price fills automatically) or type a custom item.
4. Enter discount, delivery charge and any advance paid. The Cash to collect (COD) updates live.
5. Tick Confirmed now if the customer already confirmed.

Order statuses

• Pending — taken, not confirmed. No stock change.
• Confirmed / Packed / Shipped — stock is deducted.
• Delivered — the COD amount is recorded as income and the courier fee as an expense.
• Returned / Cancelled — stock is added back (and a return courier fee is recorded if set).

Bulk actions

On the order list, tick several orders and choose a status or Send selected to courier.

Invoice

Open an order and click Invoice for a printable invoice with your logo.