Send an offer or notice to many customers at once from WhatsApp broadcast. You need your WhatsApp Business number connected in Integrations.

1. Create a template (one time)

WhatsApp only lets businesses start conversations with approved templates. In WhatsApp Manager → Message templates create one — category Marketing for offers, Utility for order or delivery notices. Example body: Hi {{1}}, our Eid sale is live: {{2}} off everything until {{3}}. Reply STOP to unsubscribe. Approval usually takes minutes to a few hours.

2. Create the broadcast

1. Name it and choose Offer or Notice.
2. Enter the template name and language code exactly as in WhatsApp Manager (e.g. en, en_US, bn).
3. Fill the variables one per line, in order. {name} becomes each customer's name.
4. Choose who receives it: all customers, buyers, recent or inactive customers, WhatsApp chat contacts, a district, or numbers you paste. The recipient count updates live.
5. Click Send test to your own number, then Send now.

3. Track results

Messages go out in the background (about 5 per second). The campaign page shows sent, delivered, read and failed for every number. You can pause, resume, retry failed messages or duplicate the campaign.

Rules that protect your number

• Only message customers who gave you their number and expect to hear from you.
• Customers who reply STOP are opted out automatically; blocked customers are always excluded.
• Free text mode only reaches people who messaged you in the last 24 hours.
• Meta charges per template conversation and limits new numbers (starting at 250 unique people per day); the limit grows with good quality.