Help center & user guide
Step-by-step instructions for every part of ekomeye.
Integrations
TikTok Shop orders & TikTok Pixel
Every order screen, report and lead form has a TikTok channel, so orders from TikTok live sessions, comments and DMs can be entered and measured like any other channel.
Connect TikTok Shop
- Your platform admin adds the TikTok Shop partner app keys once (Admin → Settings → Social & courier integrations).
- Open Integrations and click Connect TikTok Shop. Log in as the seller and approve.
- TikTok Shop orders are imported automatically with channel TikTok (instantly by webhook, and re-checked every 30 minutes). Status changes — awaiting shipment, shipped, delivered, cancelled — follow automatically, with stock and income.
- Click Sync orders now anytime.
TikTok handles delivery for TikTok Shop orders, so their courier is set to Manual; tracking numbers are saved on the order.
TikTok Pixel
For the ekomeye website the admin can add a TikTok Pixel (and optional Events API token) next to the Meta Pixel.