Connect your Facebook Page, Instagram and WhatsApp Business number once and every customer chat lands in Inbox.

What happens automatically

• Each new chat creates a lead and is assigned to the moderator with the fewest open chats.
• Phone numbers typed in a message are picked up and saved to the lead.
• New comments on your page posts become leads too (can be turned off).
• Replies sent from ekomeye — or from Meta Business Suite — are recorded, so first-reply time is measured for each moderator.

Turn a chat into an order

Open the conversation and click Create order. Name, phone, channel, moderator and the lead are filled in; the order stays linked to the chat so conversion and commission are counted correctly.

Connect (owner or manager)

1. Make sure your platform admin has finished the Meta app setup (you will see a warning on Integrations if not).
2. Facebook Page: in Meta Business Suite → Settings → Page info copy the Page ID; create a Page access token with messaging permission (System User token recommended). Paste both in Integrations.
3. Instagram: link the Instagram professional account to the same Page and enter its account ID.
4. WhatsApp Business: in WhatsApp Manager → API setup copy the Phone number ID and a permanent access token.
5. Click Test Facebook / Test WhatsApp.

Meta lets you reply freely within 24 hours of the customer's last message.